Digital Support

Digital Support

Homes for Ukraine Factsheet about how to get help with getting online and mobile phones.

You can also print or download this Homes for Ukraine Digital Support Factsheet [511 KB] 

Getting Online

All West Sussex Libraries have free Wi-Fi, as well as computers with internet access, email services and Microsoft Office applications. You can use USB memory sticks on all the computers.

Library members may use the computers for free, for a maximum of two hours per day. Visitors will be charged a small fee. If you’re not a member, it’s free to join. You can ask at your local library or join online.

Printing, scanning, and photocopying facilities are available to all for a small charge.

Some libraries have digital volunteer sessions where you can get one-on-one help with your computer queries, for example setting up an email account, Skype or Facebook, using Word or Excel, downloading an ebook, or printing a document. You can bring your own laptop or tablet or use one of the library computers.

To book a session, or for more information, ask at your local library or visit our events page.

You can also contact Library Digital Support: 033 022 23455.

West Sussex Refugee Resettlement team have some reconditioned Chromebook laptops available on request for people arriving under the Homes for Ukraine scheme, with priority given to school aged children, (one Chromebook per family). 

Staying Safe Online

Although the internet is an invaluable way of staying in touch, managing finances, obtaining products and services and enjoying entertainment, it’s important to stay safe online. Advice on protecting yourself online, and help if you are a victim of fraud, identity theft or abuse is available from:

Get Safe Online West Sussex

Cyber Aware

West Sussex Staying Safe Online

Mobile Phones

You can buy a UK SIM card at many places across the UK, including in shops and at airports. There are two types of SIM only deals - Pay monthly and Pay as you go.

A ‘Pay monthly SIM only’ deal includes an allowance for calls, texts and data which you will be billed for every 30 days. A ‘Pay as you go SIM only’ deal requires topping up with credit.

A search on comparison sites such as MoneySaving Expert or Money Supermarket will bring up the best SIM only deals; many operators have free or reduced cost calls from UK to Ukraine.

Money Saving Expert

Money Supermarket

The Refugee Resettlement team can help with supplying a mobile phone and SIM card if urgently needed and a free 30-day preloaded ‘Pay as You Go’ SIM card.

Free SIM cards and free data can also be provided by West Sussex Library Service acting on behalf of the Good Things Foundation National Databank project. The phone or device will need to be unlocked, or compatible with 02, Vodafone or Three SIM cards to allow the data to be activated. Contact Library Digital Support on 0330 222 3455 10am-4.00pm Monday to Friday (or out of hours answerphone). 

West Sussex Community Hub and Refugee Resettlement Team contact information:

For urgent questions and queries please call on 0330 2227980. You can also email (open 7 days a week including weekends and bank holidays from 9.00am – 5.00pm).

 

 

 

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