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Digital Support

Digital Volunteers Digital Volunteers

Would you like some face-to-face digital support from our free and friendly digital volunteers service?



Phone one of the following libraries to make a booking:


Or contact our Remote Digital Support Service on 0330 222 3455 if you would like some help over the phone.


Become a Digital Volunteer!

Do you have patience, a friendly nature and a good level of digital skills? Would you like to volunteer as a Digital Volunteer in a West Sussex library? Check out the role description and our list of current vacancies - we'd love to hear from you!

COVID-19: Guides & resources COVID-19: Guides & resources

Digital Unite logo

Digital Unite, the online support site, have put together a set of COVID-19 guides and resources to help you while you’re self-isolating. These include: how to use social media to keep in touch, living well, remote working, online shopping and lots more!


Citizens Online logo

Citizens Online have put together a list of COVID-19 support resources from around the web including online essentials, video conferencing and remote working. 


Working from Home Working from Home

Lots of us are having to work from home during the pandemic. You will have guidelines set by your employer but here are a few general pointers:


BBC: 5 ways to work well from home.

Good Housekeeping: 7 effective ways to work from home during the Coronavirus outbreak

ACAS: Advice on working from home from the Advisory, Conciliation and Arbitration Service

Employers are also using the internet for group chats and video conferencing. Here are some of their choices:


Google Hangouts - "Hangouts lets you video call, phone or message the people you love."


Go To Meetings - "Connect with anyone, anywhere. On any device."


Jitsi Meet - completely free video conferencing.


Slack - a collaboration hub where "the right people and the right information come together, helping everyone get work done".


WhatsApp - simple, secure messaging and calling for free*, available phones all over the world.


Zoom - video conferencing.


Current Offer › Digital Support

Remote Digital Support Remote Digital Support

Let's get digital

Do you need some digital support? 

If you are struggling to get to grips with online services or know someone who could benefit from some basic digital support, we are offering a new Remote Digital Support service for library customers!

A small team of Library Digital Volunteers can now offer remote support for basic digital enquiries, such as:


  • Accessing the library service’s online Current Offer
  • Using email
  • Using a digital device to connect with others, including video conferencing
  • Transferring photos and files between devices
  • General internet searching
  • Accessing Learn My Way's free digital skills courses
  • Accessing online government services
  • Staying safe online

If you would like some digital support please phone 0330 222 3455, or email your name, phone number and a brief description of the help needed to, and we will get in touch as soon as we can.

Getting Internet Access at Home Getting Internet Access at Home

If you are looking to get internet at home there are a couple of choices. The following websites give information on how to get either broadband, mobile broadband or data for your smartphone. 


If it's all new to you, read this guide from Ofcom about your different broadband options. Digital Unite also offer a beginner's guide for connecting to the internet


The websites below you can compare different prices and see which are right for you. Listed below are some that are available:





Money Saving Expert has a guide on getting the best deals with Data (internet) for your smartphone and a separate guide for getting the best deals with Data (internet) for your tablet


eLibrary Digital Support eLibrary Digital Support

Person reading the news on a tablet.Lots of people are turning to our eLibrary for eInformation, eBooks, eMagazines, eComics, eNewspapers and eAudiobooks.


If you'd like to use the eLibrary but don't know where to begin, or if you've been having problems with downloading or with your smartphone or tablet, we're here to help.


Just send an email to with your name, telephone number and a brief description of the help you need. We'll then get in touch as soon as we can. It may not be possible to answer everything, but we will certainly try!

Keeping in Touch Keeping in Touch

We all know about Facebook, Twitter and Instagram but did you know there are lots of ways to use social media for keeping in touch with friends and family?


If you're starting from scratch we recommend the Learn My Way video calling course as it covers all the basics and introduces the main apps.


Learn My Way logo Start with the basics with this video calling course from Learn My Way.


Here are some more online guides and tutorials you may find helpful.


BBC Step-by-step guide: How to video call your family


Digital Unite logo 

Digital Unite's technology guide to Skype.


Goodwill Community Foundation logo

More free video calling tutorials from the Goodwill Community Foundation.

Brush up your IT skills Brush up your IT skills
Future Learn logo

Future Learn have pulled together a collection of online 'Boredom-busting' courses so you could start learing a new language or even learn about the mechanics of songwriting.



Learn My Way logo

There are lots of free Learn My Way courses that you might find useful whilst you’re staying at home.  For example, online shopping and managing your money online and improving your health.


The Skills Toolkit logoThe Skills Toolkit is full of new free online courses from the Department for Education and aims to support furloughed workers to boost their digital skills.

Coding and micro:bits Coding and micro:bits

Want to find out how easy it is to start coding? Fancy yourself as a future programmer? Look no further! We have a whole page of resources to get you going, and we even have micro:bit coding kits you can borrow from your local library - for free!


Coding books and a banana keyboard

Learn My Way Learn My Way

Learn My Way logo


Learn My Way is a website with free courses for you to learn digital skills to stay safe and connected. Subjects include:


  • Getting to know your computer/device
  • Online basics
  • Online safety
  • Using Office programs
  • Finding a job
  • Improving your health
  • Managing your money

...and more!


Call 0330 222 3455 to speak to a member of library staff about getting support with Learn My Way.


Learn My Way sessions in libraries will return soon - keep an eye on this page or ask at your local library!

Helpsheets Helpsheets


Use our easy-to-follow helpsheets to get started with a range of digital skills and library resources.

Available as printable booklets and accesible online versions.   

FREE mobile data increase for students FREE mobile data increase for students

Schools & families can request FREE mobile data increases for students without broadband and/or who can't afford extra data for devices. Three, Virgin Mobile, Smarty, EE, Tesco Mobile & Sky Mobile are all taking part in the scheme. 


Complete this form from the Department of Education to request extra data.

Learning the Basics Learning the Basics

Digital Tech Aid logo

Digital Tech Aid has created some useful videos to learn how to use smartphones and other devices. The Digital Tech Aid Youtube channel provide step by step instructions on how to navigate a device’s main functions.

Microsoft Office Microsoft Office

Microsoft Office logoWhether you’re working from home, keeping tabs on your finances or finally starting that novel, you may need to use one of the Microsoft Office programs.

Office does have a help button for if you get stuck but you might need to look elsewhere too.  Did you know that there are lots of tutorials on Youtube, from the absolute basic level right the way up to super advanced. Here’s a good example; this three minute clip from GCF tells you how to how to change or adjust the page layout in Word.

If you prefer text to video, a simple internet search, using the keywords “Microsoft Word Page Layout” will do the trick.  NB Make sure that you choose the version of word that your device is running. They can vary greatly!

Stay Safe Online Stay Safe Online

Staying safe online logo

Don't forget to stay safe online. For the latest advice, guidance and information:

Sign up to WSCC's monthly Staying Safe Online newsletter and follow @WSxSafeOnline on Twitter.


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