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Digital Support

COVID-19: Guides & resources COVID-19: Guides & resources

Digital Unite logo

Digital Unite, the online support site, have put together a great set of resources to help you while you’re self-isolating. These include: how to use social media to keep in touch, living well, remote working, online shopping and lots more!


Citizens Online logo

Citizens Online have put together a list of COVID-19 resources from around the web including online essentials, video conferencing and remote working. 


Working from Home Working from Home

Lots of us are having to work from home during the pandemic. You will have guidelines set by your employer but here are a few general pointers:

BBC: 5 ways to work well from home.

Good Housekeeping: 7 effective ways to work from home.

ACAS: working from home

Employers are also using software for group chats and video conferencing. Here are some of their choices:


Google Hangouts




Jitsi Meet

Go To Meetings


Current Offer › Digital Support

Digital Support Digital Support
We might not be able to meet you at the library just now to help with your IT queries but we are busy working on ways to support you at home.
eLibrary Digital Support eLibrary Digital Support

Person reading the news on a tablet.With library buildings closed, lots of people are turning to our eLibrary for eInformation, eBooks, eMagazines, eComics, eNewspapers and eAudiobooks.


If you'd like to use the eLibrary but don't know where to begin, or if you've been having problems with downloading or with your smartphone or tablet, we're here to help.


Just send an email to with your name, telephone number and a brief description of the help you need. We'll then get in touch as soon as we can. It may not be possible to answer everything, but we will certainly try!



To see how you'd search RB Digital watch the video below:


Keeping in Touch Keeping in Touch

We all know about Facebook, Twitter and Instagram but did you know there are lots of ways to use social media for keeping in touch with friends and family?


If you're starting from scratch we recommend Learn My Way's 'Video Calling' course as it covers all the basics and introduces the main apps.


Learn My Way logo Start with the basics on Video Calling.


Here are some more online guides and tutorials you may find helpful.


BBC Step-by-step guide: How to video call your family


Digital Unite graphic 

Digital Unite's technology guide to Skype.


Goodwill Community Foundation logo

More free tutorials from the Goodwill Community Foundation.

Brush up your IT skills Brush up your IT skills
Future Learn logo

Future Learn have pulled together a collection of online 'Boredom-busting' courses so you could start learing a new language or even learn about the mechanics of songwriting.


Learn My Way logo

There are lots of free Learn My Way courses that you might find useful whilst you’re staying at home.  For example, online shopping and managing your money online and improving your health.

The Skills Toolkit is new free online courses from the Department for Education and aims to support furloughed workers to boost their digital skills.

Indian/asian senior couple video chatting on tablet/computer while sitting at couch
Microsoft Office Microsoft Office

Microsoft Office logoWhether you’re working from home, keeping tabs on your finances or finally starting that novel, you may need to use one of the Microsoft Office programs.

Office does have a help button for if you get stuck but you might need to look elsewhere too.  Did you know that there are lots of tutorials on YouTube, from the absolute basic level right the way up to super advanced. Here’s a good example; this three minute clip from GCF tells you how to change or adjust the page layout.

If you prefer text to video, a simple internet search, using the keywords “Microsoft Word Page Layout” will do the trick.  NB Make sure that you choose the version of word that your device is running. They can vary greatly!

Stay Safe Online Stay Safe Online

Don't forget to stay safe online. For the lastest advice, guidance and information:

Sign up to WSCC's monthly Staying Safe Online newsletter and follow @WSxSafeOnline on Twitter.